Incident Management System

Incident

management

system

for auto

parts manufacturer

in Germany

23%

reduction in production downtime

Enhanced communication across departments

Enhanced Decision-Making
‍

Native Mobile Applications

Web Application

Kotlin for Android

Swift for iOS

About  the client

Clients (NDA) is a leading global technology company that supplies systems for passenger cars, commercial vehicles, and industrial technology. Headquartered in Germany, the company has a significant presence across the globe with a robust manufacturing network.

Goals

Reduce production downtime.

Swift resolution of production-related problems such as machinery breakdowns, material shortages, accidents, or technical support requests.

Automate the escalation process

Needs

To develop a reliable incident management system capable of handling the creation, classification, and tracking of personnel requests related to production issues.

Solution Development

custom software solution

To meet this challenge, a custom software solution named E-Escalate was developed.

The primary goal of the E-Escalate system was to streamline and enhance the process of handling production-related incidents.

Solution Development

Mobile Application Development

Quick incident Reporting

to swiftly report production issues such as machinery breakdowns, material shortages, accidents, or support requests.

Simplified forms

with drop-down menus and auto-suggestions to minimize the time taken to report an incident.

Multimedia Attachments

(photos or videos) to provide visual context to the reported issue.

Offline Capability

to store incident reports offline and sync when connectivity is restored.

Push Notifications

Multilingual Support

Updates on Resolution Progress

Solution Development

Mobile Development Tech Stack

Language

Kotlin

Swift

Frameworks

JetPack

JetPack Compose

Room

LiveData

Coroutines Flow

Hilt

Dependency Injection

Combine

Async/Await

Alamofire

Firebase

Leanplum

FullStory

Algolia

Architecture

MVVM

TESTS

Unit Tests

Crash reporting tools

Crashlytics

Instabug

Assistive Technology

CI/CD

DeepLinks

Remote Config

Feature flags

AB tests

Universal Linking

Solution Development

Web application development

Web admin panel for Airlines Operators includes

Incident Overview

to display all reported incidents with filtering and sorting capabilities.

Representation of KPIs

like average resolution time, number of incidents by type, and downtime statistics.

Incident assignment and tracking

provides an ability to assign incidents to specific departments or individuals and track progress.

Priority setting

classifies and prioritizes incidents based on severity and impact on production.

Custom reports and trend analysis

identifies recurring issues and patterns to facilitate preventive measures.

Internal messaging

for departments to communicate regarding specific incidents.

Solution Development

Web application development Tech Stack

Languages

TypeScript

CSS (for Tailwind CSS)

Node.JS

Frameworks

React

Tailwind

CSS

Redux

Nest.JS

Environment

AWS

Solution Development

Backend development

Business Logic Implementation

Handles the creation, classification, prioritization, and tracking of incidents.

Workflow Automation

Automates the escalation process based on predefined rules and triggers.

Authentication and Authorization APIs

Manages secure access to the system's resources.

Notification Services

Implements real-time notifications to users about incident status changes.

Database Operations

Efficient handling of data storage, retrieval, and manipulation.

Data Security and Integrity

Ensures that all data transactions are secure and comply with data protection regulations.

External Systems Integration

Connects with existing enterprise systems like ERP or CRM for seamless data flow.

Logging and Monitoring

Implements logging mechanisms to monitor system performance and troubleshoot issues.

Achieved

results

23%

reduction in production downtime

Enhanced communication across departments

Enhanced Decision-Making

/

/

INCIDENT MANAGEMENT SYSTEM

Incident

management

system

for auto

parts manufacturer

in Germany

23%

About the client

Goals

Needs

Solution Development

custom software solution

Solution Development

Mobile Application Development

Quick incident Reporting

Simplified forms

Multimedia Attachments

Offline Capability

Push Notifications

Multilingual Support

Updates on Resolution Progress

Solution Development

Mobile Development Tech Stack

Language

Frameworks

Architecture

TESTS

Crash reporting tools

Assistive Technology

Solution Development

Web application development

Incident Overview

Representation of KPIs

Incident assignment and tracking

Priority setting

Custom reports and trend analysis

Internal messaging

Solution Development

Web application development Tech Stack

Languages

Frameworks

Environment

Solution Development

Backend development

Business Logic Implementation

Workflow Automation

Authentication and Authorization APIs

Notification Services

Database Operations

Data Security and Integrity

External Systems Integration

Logging and Monitoring

Solution Development

Backend Development Tech Stack

Languages

Frameworks

Solution Development

Time & Human Resources

Fulltime

support

Achieved

results

23%

Need personalized solutions? Contact us for your specific issues.

Ready

to discuss

your project?

Reach out to us!

Let's talk business. you first.

About  the client